Refund Policy

Effective Date: 26th September, 2024

1. Eligibility for Refunds

Refunds are available under the following conditions:

Defective Products: If the product is found to be defective upon delivery, you are eligible for a refund or replacement. The defect must be reported within 3 days of receiving the product.
Incorrect Products: If you receive a product that differs from your order (wrong product, size, or specification), you are eligible for a refund or replacement. You must notify us within [number] days of receiving the product.
Damaged Products: If the product arrives damaged, you must report the damage to us within 3 days of receipt to be eligible for a refund or replacement.

**Please note that products must be unused, in the original packaging, and accompanied by proof of purchase to qualify for a refund**

2. Non-Refundable Situations

Refunds are not provided for the following situations:

Change of Mind: We do not accept refunds or returns for products where the buyer changes their mind after purchase.
Custom Orders: Products that are custom-made or specially ordered for you are not eligible for refunds unless they are found to be defective or damaged upon arrival.
Non-Compliance with Manufacturer Guidelines: Products that have been altered, installed incorrectly, or not used in compliance with the manufacturer’s instructions are not eligible for refunds.

3. Refund Process

To initiate a refund, please follow these steps:

Contact Us: Reach out to our customer service team at sushant.mahapatro@bmpsystems.in or call us at +91 98744 22322 to notify us of the issue and receive a return authorization.
Return the Product: Once approved, you will be provided with instructions on how to return the product to our facility. The product must be returned in its original condition and packaging within [number] days of receiving authorization.
Processing the Refund: Upon receiving the returned product, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 3 business days.
4. Shipping Costs
Refund for Defective/Damaged/Incorrect Products: If your refund request is due to a defective, damaged, or incorrect product, BMP Systems will cover the return shipping costs.
Customer-Initiated Returns: For all other returns (such as non-defective items), the customer will be responsible for the return shipping costs.

5. Late or Missing Refunds
If you haven’t received your refund after the processing time:

Check Your Bank Account: Refunds may take some time to reflect depending on your bank or payment provider.
Contact Your Bank/Credit Card Company: Some financial institutions have processing delays before refunds are posted.
Contact Us: If you’ve followed these steps and still have not received your refund, please contact us at sushant.mahapatro@bmpsystems.in for further assistance.

6. Contact Information
For any questions regarding our Refund Policy, please contact us at:

BMP Systems
📧: sushant.mahapatro@bmpsystems.in
📞: +91 98744 22322
🌐: bmpsystems.in